BitJelly's Terms and Conditions — for all players

1Introduction & Eligibility

BitJelly (operated under the bundles.vu domain) is an international online gaming platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between BitJelly and its users ("Players"). By accessing or using the BitJelly website or mobile app, you are deemed to have fully accepted these Terms.

These Terms are available in both English and Bengali. In the event of any discrepancy between the two versions, the English version shall prevail. BitJelly reserves the right to update these Terms at any time, and any changes will be communicated via a notice on the platform.

2Account Register

A valid personal account is required to play on BitJelly. You must provide accurate and up-to-date information at the time of registration — submitting false information may result in account termination.

Registration Terms:

• Each person may register only one account. If multiple accounts belonging to the same person are found, all accounts will be suspended and deposited funds may be forfeited.
• The name, address, and ID details provided at registration must be accurate and genuine.
• Your account login credentials (username and password) must be kept strictly confidential and must not be shared with any third party.
• The account holder is solely responsible for all activity carried out on their account.
• Opening an account on behalf of another person or a corporate entity is not permitted.

3Age Verification & KYC

The minimum age to register on BitJelly is 18. We strongly discourage underage gambling and take active measures to prevent it.

KYC (Know Your Customer) Process:

Identity verification will be required for your first withdrawal or for transactions above a certain amount. You will need to submit a scanned copy of one of the following documents:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate (as proof of age 18+)
• Driving License

Withdrawals may be put on hold until KYC verification is complete. It is the player's responsibility to submit accurate and valid documents.

4Deposits & Withdrawals

Deposits on BitJelly can be made via mobile banking, e-wallets, and bank transfers. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Terms:

• Minimum deposit amounts are fixed and may vary depending on the payment method.
• Only your own payment methods may be used — deposits through third parties are not permitted.
• Deposited funds are generally credited to your account within a few minutes.

Withdrawal Terms:

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals are generally processed within 24–72 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• The required wagering conditions must be fulfilled before bonus funds can be withdrawn.
• BitJelly reserves the right to hold any suspicious transaction for investigation as part of its anti-money laundering measures.

5Bonuses & Promotions

BitJelly regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, which are detailed on the promotions page. General bonus terms are outlined below:

• Wagering Requirements: To withdraw bonus funds, a wagering requirement of typically 20x to 40x the bonus amount must be met. Specific conditions are stated separately for each offer.
• Validity: Bonuses must generally be used within 7 to 30 days. Any expired bonus will be cancelled automatically.
• Game Restrictions: Some bonuses may only be applicable to specific games.
• Bonus Abuse: If a player attempts to manipulate the bonus system, the bonus and any associated winnings will be voided.
• A bonus can only be claimed once: Each bonus offer can be claimed once per player, unless stated otherwise in the offer.

6Gaming Rules

All games on BitJelly are provided by licensed game providers, and every game outcome is determined by an RNG (Random Number Generator), ensuring complete impartiality.

• Each game has its own rules, which can be found within the game itself.
• If a game is interrupted due to a technical issue, BitJelly's decision will be considered final.
• Dealer decisions in Live Casino games are final.
• BitJelly is not liable for any losses caused by network issues.
• Any winnings resulting from a game bug or technical error will not be considered valid, and BitJelly reserves the right to void such amounts.

7Prohibited Activities

BitJelly is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Creating or operating multiple accounts.
• Registering under a false identity or using another person's information.
• Bonus abuse — that is, attempting to exploit the bonus system for unfair advantage.
• Using any software, bots, or automated tools to play games.
• Collusion or partnered play with other players.
• Depositing funds from money laundering or illegal sources.
• Attempting to hack the platform's systems or breach its security.

8Account Suspension & Closure

BitJelly reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If evidence of a terms violation is found.
• If KYC verification fails or evidence of false information is found.
• If suspicious transactions or fraudulent activity are detected.
• For legal or regulatory reasons.

Players may also request to close their own account at any time. In such cases, the opportunity to withdraw any valid balance will be provided.

9Responsible Gaming

BitJelly believes gaming is purely for entertainment. We want every player to enjoy gaming in a healthy and mindful way. To support this, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: Play will automatically stop once losses exceed a set threshold.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.

If you are experiencing any issues related to gaming, please contact our support team or visit our Responsible Gaming Page Visit.

10Privacy

BitJelly is fully committed to protecting your personal information. Your data is collected, stored, and used in accordance with our Privacy Policy. To learn more, please visit our Privacy Policy Read.

• Your personal information is never sold to third parties.
• Your information is used solely for service operations and legal compliance.
• You have the right to request access to, correction of, or deletion of your personal data.

11Dispute Resolution

If a dispute arises, please contact our support team in the first instance. The team will review your complaint within 72 hours.

• If the issue cannot be resolved through support, a complaint may be submitted to the regulatory authority.
• In disputes relating to game outcomes, BitJelly's decision shall be considered final.
• In the event of a financial dispute, transaction logs and records will be used as evidence.

12Changes to Terms

BitJelly reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Any changes will be communicated via a notice on the website and will take effect from the date the changes are made.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.