BitJelly's Privacy Policy — Your information is safe with us

1What Information We Collect

When you create an account or use BitJelly's services, you voluntarily share certain information with us. Some data is also collected automatically from your device and browsing activity. As part of our Privacy Policy, we want you to be fully informed at all times.

Information provided directly:

• Full Name, Date of Birth & Gender
• Email address and mobile number
• Current & Permanent Address
• Copy of National ID / Passport / Birth Certificate for identity verification
• Mobile banking or bank account details (for payment verification)

Automatically collected information:

• IP address and device information (operating system, browser type)
• Logs of time spent on the site and pages visited
• Gaming history and transaction records
• Cookies and session tokens

2How Your Collected Data Is Used

BitJelly uses your information only for specific purposes. We never use your data for anything beyond those purposes without your consent. The main reasons we use your information are outlined below:

• Account management: Creating your profile, verifying your login, and providing secure access to your account.
• Identity Verification (KYC): Verifying age and identity, preventing money laundering, and meeting legal obligations.
• Transaction Processing: Processing deposits and withdrawals and maintaining financial records.
• Customer Support: Addressing your complaints or questions and resolving any issues you may have.
• Security: Detecting fraud and unauthorized access, and maintaining platform security.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotions & Offers: Notifying you about relevant bonuses and offers, based on your consent.

3Who We Share Your Data With

BitJelly never sells your personal information. However, limited data may be shared with trusted third parties in certain circumstances:

4Cookie Policy

BitJelly uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the site will not function properly.
• Functional cookies: Used to remember your language preference, game settings, and personalized experience.
• Analytics Cookies: Used to understand which sections of the site are most frequently used and to improve our services.
• Security Cookies: Helps detect and prevent fraudulent activity.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

5How Long We Retain Your Data

BitJelly does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations:

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction records: Up to 7 years where required by law.
• KYC documents: Up to 5 years after account closure following verification.
• Gaming Log: Up to 3 years (for dispute resolution purposes).
• Cookie information: Typically deleted within 30 days to 1 year.

6Your Data Rights

BitJelly believes every user has full ownership over their personal data. You can exercise the following rights at any time:

7Minor Protection

Registration and gaming by anyone under 18 is strictly prohibited on BitJelly. We are firmly committed to keeping minors safe from online gaming.

• Age verification is mandatory at registration.
• Immediate KYC verification is conducted in any suspicious case.
• Any account found to belong to a minor is immediately suspended and any deposited funds are returned.

8Security Measures

BitJelly protects your data using industry-leading security technologies. Our security infrastructure is reviewed and upgraded on a regular basis.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of verification at login to enhance account security.
• Firewall & Intrusion Detection: Detects and prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly review our systems.
• Data Backup: Your information is stored in multiple copies on secure servers.

9About Third-Party Services

BitJelly's platform integrates services from licensed game providers and payment partners. These third parties may have their own privacy policies that differ from BitJelly's.

We enter into data sharing agreements with our partners and ensure they comply with international data protection standards. However, BitJelly is not responsible for your activity on third-party platforms.

10Privacy Policy Updates

BitJelly reserves the right to update this Privacy Policy, in part or in full, at any time. Changes may be made to reflect service improvements, legal updates, or new security requirements.

For significant changes, we will send a notification to your registered email address and display the update date on this page. Continued use of BitJelly after any changes will be taken as your acceptance of the revised policy.

11Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy or your personal data, please get in touch with us. Our data protection team will process your request within 30 days.